Cross-Platform Kiosk Solution

The Challenge

An enterprise client with numerous locations nationwide approached us to develop a brand new self-service kiosk solution to enhance their customer experience. They needed a solution that would address several key requirements:

• Support for both Windows and Android kiosk hardware
• Consistent user experience across all their locations
• Seamless integration with their transaction management system
• Reliable performance in locations with poor network connectivity
• Cost-effective development and maintenance approach
• Comprehensive hardware integration with printers, scanners, and payment terminals
• Centralized management system for remote updates and monitoring
• Strict security compliance for handling payment information

Our Solution

We delivered an innovative cross-platform kiosk solution built from the ground up that provided a unified digital experience across their entire operation network. Our approach included:

Architecture

• Single codebase strategy using React Native core for both Android and Windows kiosks
• React Native Windows for native Windows implementation
• Hardware abstraction layer for unified peripheral device management
• Offline-first architecture with local data storage and synchronization
• Containerized deployment model for consistent updates across platforms
• Edge computing capabilities to process transactions without network dependency
• Centralized management portal for remote monitoring and updates
• End-to-end encryption for all customer and payment data

Development Process

• Comprehensive hardware compatibility assessment across locations
• Custom React Native components optimized for touch-based kiosk interactions
• Specialized Android configuration for dedicated device management
• Integration with existing transaction and CRM systems
• Rigorous testing across various network conditions and hardware configurations
• Remote deployment and update infrastructure setup

Key Features

1. Unified Experience: Consistent interface across Windows and Android devices
2. Self-Service Transactions: Intuitive customer-facing interface for autonomous transactions
3. Payment Processing: Integrated payment processing with multiple options
4. Offline Capabilities: Full functionality during network outages with sync
5. Remote Management: Centralized dashboard for monitoring and updates
6. Analytics Dashboard: Customer interaction metrics and usage patterns
7. Hardware Integration: Seamless connection with printers, receipt generators, and payment terminals

Technologies Used

• Frontend: React Native, React Native Windows, TypeScript
• Management Portal: React
• Backend: Node.js, TypeScript, Express, DynamoDB
• Messaging Layer: AWS IoT Core for device-to-cloud communication
• Payment Processing: PCI-compliant integrations with major providers
• Security: JWTs, end-to-end encryption